Ordering & Returns


Order Online

  • Order securely online! and make payments with Visa, Mastercard, Discover, American Express or    Please note that due to credit card company approval procedures, you could incur "pending" charges if billing information is inaccurate.
  • OR email your order including shipping charges to: stephanie@pureearthbaby.com and you can pay by sending a personal check or cashiers check (all orders paid with personal check will be held until funds clear - US funds only).  We will provide you with an address to mail your payment upon receiving your order.
  • In order to provide a safe shopping experience, we may occasionally email you a request for billing verification. 

 

Return Policy

  • You may return or receive credit for any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping). 
  • Please email stephanie@pureearthbaby.com for a return/exchange form.  The completed form MUST accompany all returns/exchanges. We will provide a return address with the return/exchange form.
  • If free shipping was applied to the original order, the actual cost of shipping will be deducted from the purchase price.  Free shipping applies to order items which are kept - we do this because our products are not "marked up" in price to offer free shipping on your initial order.  We do not charge a restocking fee.  So that we might continue offering free shipping, when a product is returned we must deduct our original shipping costs.  If you decide to exchange or receive store credit, we will not retain shipping costs!

An example to clarify, if you purchase a $10.00 organic cotton t-shirt and free shipping was applied (the actual postage cost was $1.30).  You choose to return the shirt for a refund.  You will receive $8.70 via the original payment method ($10.00-$1.30 the free shipping cost).  HOWEVER, if you instead chose to exchange the shirt for another item or request store credit, then the full $10.00 would be applied to the exchange or given as a store credit.

  • Usually returns are handled within 3-5 days of us receiving them but please do allow up to 2 weeks for processing.  
  • We love the products we carry and believe you will be happy with them too.

 

Manufacturing Defects

  • Manufacturer defects are errors with a product that happened during manufacturing. 

  • Most manufacturers require their defective items be handled directly through them.  Please contact us and we will give you the manufacturer's contact information.   

 

Changing/Adding to/Cancelling an Existing Order

  • Pure Earth Baby ships quickly, so we are unable to apply changes or additions to an existing order.  Please review our return policy for items ordered in error. 
  • If you would like to order additional items, please place another order online.  We will do our very best to combine the two orders and ship them together.
  • Again, Pure Earth Baby strives for fast shipping so once your order has been placed you can not cancel your order.  Please review our return policy for items ordered in error.

 

Privacy Policy

  • Pure Earth Baby will NEVER sell, trade, or rent your personal information.  All information that you provide to us will be used to process your order or to send you updates on sales and promotions.

 

Sales Tax

  • Calculated during checkout